Solution 1:
- Open the front door of the printer.
- Remove the cartridges and close the cover.
- Turn off the printer and remove the power cords and USB back.
- With the printer off, press the power button for 10 seconds.
- Reconnect the power cord and turn on the printer.
- Replace the cartridges.
- Reconnect USB cable
- If error persiste, contact HP Support.
Solution 2:
- Replace the printhead (CN642A or CN643A)
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