How to solve error code 5,156,61 on Canon printers

You can have error code 5,156,61 on these Canon printers: MG2100, MG2120, MG2150, MG6250, MX375, MX360, MP495, MP230 etc...

It usually concerns the scanner: "Code:5,156,61 Cannot scan for these reasons: -Scanner is turned off.-USB cable is disconnected"




Solution 1: check USB connection

• Try another USB port on the PC
• If USB cable is connected to an USB Hub: connect diretly the cable to the PC.
• Try another USB cable

Solution 2:

• Sometimes, an antivirus or the firewall of Windows can block the use of Canon software.
• Check this point by disabling them temporarily.

Solution 3:

• Reinstall the drivers of the printer